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Questions & Answers

We won’t let you down

If you have an urgent problem and you can’t find the answer in your Windows Advisor, subscribers to Windows Advisor can take advantage of our free Technical Support Hotline.

Simply email us with your question and Editor-in-Chief Mark Andrews and his team will solve your Windows problem within 24 hours.

But before you rush to do that, we have noted a lot of reader’s questions are often the same. Therefore we have published all of the answers to the questions we receive here, for all users of the Windows Advisor website to read.



    What do all the computer acronyms mean, for example, what is CPU, USB, SATA, RAID?

    Even if you have many years experience in using a computer, it can still be puzzling to know what all the acronyms mean, for example, when someone asks you how many GB your HDD has got? If the last time you checked GB stood for Great Britain then you need to look up some computing [more...]

    What is a driver?

    Your computer is composed of various hardware devices which can all be produced by a different manufacturer, at the very least your computer will comprise of: Motherboard (including RAM and CPU) Video card Hard disk Power supply Network card Sound card The motherboard, video card, network card and sound card all require a driver, this [more...]

    How can I view the hidden Windows files?

    From Windows XP onwards Microsoft made some of the Windows files hidden by default to stop them accidentally being changed or deleted. However, you can make a small change to get Windows to show all the files and folders which it usually hides from you, proceed as follows: Click Start > Computer (Windows XP users [more...]

    How do I make a copy of what is on the screen if there’s no print function?

    Sometimes you may want to print out, or send a copy, of what is on the screen, for example a list of files in Windows Explorer, but Windows Explorer doesn’t have a print function, so how do you print it? You can use the Print Screen function to take a screenshot and then print the [more...]

    What’s the Keyboard Key Showing a Menu and Mouse Pointer?

    When Windows 95 arrived on the scene, Microsoft convinced keyboard manufacturers to add several new keys especially for Windows users. One was the Windows (or “Win”) key, which has a picture of a wavy flag on it. Another was this ’Menu and Mouse Pointer’ key, which tend to get ignored.This is known as the Menu [more...]

    Is there a Way to Permanently Fix the Folder View in Explorer?

    Even if you configure all of the settings in the Folder Options window and save a custom view for each folder, you may find that Windows does not save the changes between re-boots. This problem is caused by faulty settings in the registry, which thankfully can be fixed. To do so, you need to reset [more...]

    How Can I Enlarge Taskbar Preview Windows?

    Many Windows users use the preview feature of the taskbar to quickly see the contents of open Windows, without having to switch to the window. This is especially useful if you have two monitors. By default, the size of the preview windows is just 200 pixels square. That is much too small to be able [more...]

    How Can I Locate the Cause of a Sudden Re-boot?

    A STOP error is usually the cause of a sudden restart. Depending on your system configuration, the Blue Screen error message will not be displayed on screen long enough for you to read. This happens because Windows is set to automatically re-boot whenever a STOP error occurs. In order to resolve this problem, configure Windows [more...]

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